Return Policy

We want you to love your Lamborg basket. If it isn’t right for you, you can return it within 30 days of delivery. Contact us first so we can send return instructions.

You can return a Tennis Ball Basket or Dual Basket Pro System within 30 days of delivery if it is:

• Unused. It has not been used on court or filled with balls, and the wheels, frame, and finish show no wear, scuffs, or scratches.
• Complete. All baskets, wheels, hardware, and instructions are included.
• In its original packaging. Please keep the box and packing materials until you’re sure you’re keeping your basket. The original packaging is designed to protect the stainless steel in transit.
• Bought from us. It was purchased directly from www.lamborgtennis.com. Items bought from another seller must be returned to that seller.

We can’t accept returns of items that have been used, damaged after delivery, altered, or are missing parts or packaging. If a return arrives in that condition, we may refuse it or send it back to you.

Please contact us before sending anything back. Returns sent without our instructions may be delayed or refused.

1. Contact us within 30 days of delivery through the Lamborg customer support form or at contact@lamborgtennis.com. Include your order number, the item you’re returning, and the reason.
2. Get your return instructions. We’ll confirm your return is eligible and email you the return address and any next steps.
3. Pack it securely. Use the original box and packing materials, and include every part.
4. Ship it with tracking. Send us the tracking number so we can watch for your return. We’re not responsible for returns lost in transit without tracking.
5. We inspect it. We’ll email you when your return arrives and again once your refund is approved.

Once we receive and inspect your return, we’ll refund the purchase price to your original payment method within 14 days, minus a 10% restocking fee. Original shipping charges are not refunded unless the return is due to our error.

Return shipping costs. You pay to ship the item back, unless we sent the wrong item or the item is defective. Our baskets are large, so consider getting a shipping quote before you start a return.

Late or missing refunds. Card refunds can take a few extra business days to appear on your statement after we issue them. If you still don’t see your refund, check with your card issuer or bank first, then contact us at contact@lamborgtennis.com.

If your order arrives damaged, is missing parts, or isn’t what you ordered, contact us at contact@lamborgtennis.com within 7 days of delivery. Please include:

• Your order number
• A short description of the problem
• Photos of the item, the box, and the shipping label

Keep the box and packing materials until we’ve resolved the issue, since the carrier may need them for a damage claim. We’ll arrange return shipping at our cost and send you a replacement, the missing parts, or a full refund.

If you notice a problem after the 30-day return window, contact us. Any warranty coverage is described in the written warranty included with your product, if any.

You can cancel an order, including a pre-order, for a full refund any time before it ships. Email contact@lamborgtennis.com with your order number. Once an order has shipped, it can’t be canceled, but you can return it under this policy.

If a pre-order or any other order can’t ship by the date we gave you, we’ll let you know and you may cancel for a full refund.

We don’t process direct exchanges. To switch between the Tennis Ball Basket Set and the Dual Basket Pro System, return your unused item under this policy and place a new order, or contact us and we’ll help.

This policy applies to purchases made on www.lamborgtennis.com. Returns of wholesale orders are governed by the wholesale agreement for that order.

This policy is part of our Terms and Conditions. For any questions about returns, contact us:

Email: contact@lamborgtennis.com
Lamborg customer support form